MY BODY CLINIC POLICIES

Cancellation Policy

• Sick and Unable to Attend: If you are unwell and unable to attend your appointment for the first time, there will be no charge. However, you will need to reschedule your appointment.

• No-Show on Rescheduled Appointment: If you miss your rescheduled appointment without notifying us, you will be charged up to 80% of the consultation fee.

• Cancellations within 2 Hours: Cancellations made within 2 hours of your scheduled appointment will incur a 50% charge of the full fee.

• Cancellations within 24 Hours: Cancellations made within 24 hours of your appointment will incur a charge of 50% of the consultation fee.

Late Arrival Policy

Whilst we understand that life happens! If you arrive late to your appointment we’ll do our best to accommodate you. However, if you are more than 10 minutes late, we may need to shorten your session or reschedule if your practitioner’s schedule does not allow for an adjustment. This ensures that we stay on time for all clients. 

To get the most out of your session, please arrive a few minutes early if time permits.

Zero Tolerance Policy – Violent or Abusive Behaviour

At My Body Clinic, we are committed to providing a safe and respectful environment for our staff and clients. We have a zero-tolerance policy for any form of violent, aggressive, or abusive behaviour, including:

– Physical violence or threats
– Verbal abuse, yelling or offensive language
– Intimidation or harassment of any kind

Any patient who engages in such behaviour will be asked to leave immediately, and future appointments may be cancelled at our discretion. In serious cases, we reserve the right to involve law enforcement.

We pride ourselves on maintaining a positive, professional and safe environment for everyone.

Payment Policy

Payments for your appointment is required in full at the time of your visit or, in some cases, prior to your session.

We accept the following payment methods:

– Eftpos
– Credit Card
– Cash

For clients with private health insurance, we have HICAPS available on-site, allowing you to claim your rebate instantly and pay only the gap. Unfortunately we cannot advise how much your health insurance will cover as it varies between health funds and is also dependant on your level of coverage. If you would like to know your coverage amount prior to attending please contact our reception staff and they can provide the private health code used, at the time of claiming, and the associated cost for you to follow-up with you health fund. 

Medicare and Bulk Billing Policy

We accept Enhanced Primary Care Plans or Chronic Disease Management Plans at My Body Clinic. If you have one of these plans from your GP, the dedicated amount of sessions you have been issued will be fully bulk billed. Meaning there will be no out-of-pocket expense if you present us with an EPC or CDM with valid sessions available for use.
In order for My Body Clinic to bulk bill your session we will need to have the EPC or CDM documents on file prior or presented at the time of your appointment. Without the corresponding documentation we cannot bulk bill your appointment. 

Once the dedicated amount of sessions has been used consultation costs will apply.  

What is an Enhanced Primary Care Plan (EPC) or Chronic Disease Management Plan (CDM)?

An EPC or CDM is a referral from you general practitioner that allows eligible patients with chronic conditions to access Medicare rebates for allied health services.

Under this plan, you may receive up to five subsidised visits per calendar year to approved providers. Services that can be accessed, within My Body Clinic, with the use of an EPC are either Osteopathy or Chiropractics. 

Communication Policy

 At My Body Clinic, we prioritise clear and timely communication to ensure the best experience for our clients. We may contact you via:

– Email: Appointment confirmation, important updates and for obtaining feedback
– SMS: Appointment reminders and quick notifications
– Phone Calls: Booking assistance and urgent matters. Also matters relating too rescheduling, cancelling or rebooking appointments.
– Patient Check-Ins: Follow-ups after appointments when necessary

If you have any communication preferences, please let us know. Your privacy is important to us, and we will only contact you regarding your care and clinic-related matters.

COVID-19 or Sickness Policy

At My Body Clinic, the health and safety of our clients and staff are our top priority. To reduce the spread of illness and ensure a safe environment, we kindly ask that you adhere to the following policy:

Do Not Attend If Unwell

If you are experiencing any symptoms of illness, including but not limited to fever, cough, sore throat, fatigue, or respiratory issues, please reschedule your appointment. This includes any symptoms that may be associated with COVID-19.

COVID-19 Protocols 

• Face Masks: if you are symptomatic, but have tested negative, we ask that you wear a fitted face mask to stop the spread.
• Symptoms: If you have tested positive to COVID-19 we kindly ask that you do not attend the clinic for seven days or until you are clear of any symptoms and testing negative. Please contact reception if you are feeling unwell or symptomatic prior to your appointment.
• Close Contact: If you have been in close contact with someone who has tested positive to COVID-19 we kindly ask that you notify the clinic if you have an upcoming scheduled appointment and test prior to coming into the clinic to ensure you are testing negative. 
  
• Hand Hygiene: Please sanitise your hands upon entering the clinic, and therapists will sanitise their hands before and after each treatment.
• Cleaning & Disinfection: All surfaces and equipment are thoroughly disinfected between appointments. 

Cancellation Due to Illness

If you are feeling unwell or have been exposed to someone with COVID-19, please inform us as soon as possible. We will waive any cancellation fees due to illness or exposure.